20 April, 2010

FiOS: Hey, we could suck more

Just saw one of FiOS anti-Xfinity spots the other night. To those who haven't seen the new spots, Verizon is taking aim at Comcast's recent rebrand, but the phone company does note an interesting statistic. "FiOS has four times more very satisfied customers than Comcast." Their graphic notes Comcast has 12% very satisfied TV customers, compared to FiOS 49%.

So, yes, Comcast has a lower approval rating. Now to anyone who follows the Telco industry that's not news. Like Microsoft, Wal-Mart, Starbucks, etc., people always take shots at the biggest guy in the industry. And of course, FiOS is only talking about TV, not Internet or phone service, although the voice-over conveniently leaves that out as well. What does surprise me is that FiOS is advertising that more than half their customers ARE NOT SATISFIED.

Now I understand the anti-comp angle here and the idea of touting your approval rating, but usually you only do that when your approval rating IS ACTUALLY GOOD. They attempt to hide this fact by using a very tall bar graph and numbers so small you can barely read them. But you don't hear grocery stores going, Less than 50% of our customers consider our stores to be passably clean. And do you see restaurants saying, Almost half the people who eat here don't get dyssentary?

But that's not all. The fine point says to visit www.changewaveresearch.com for more information. So I did, and unlike the commercial, which notes the Research is from February 2010, the Change Wave site shows a graph dated October 2009, which reads FiOS TV service (once again, television, not overall) approval rating is 46% and Comcast's is 14%. Nothing mind-blowing, but also, not accurate, or maybe FiOS is just bad at find print.

Now, I'm no genius. But, who the hell pitched this strategy and what genius actually endorsed the idea of claiming, you suck, but suck less than the other guy? All I'm saying is, I understand the whole concept of finding your unique selling proposition, but you have to be able to come up with something better than We don't suck that much. Because now it's baseball season, and many Orioles, Pirates and Royals fans have heard that phrase too many times to actually believe it. But I guess asking for 100% honesty in advertising is like asking for 100% honesty in politics or personal ads. Sometimes it's appreciated, but it's not always effective.

FiOS: Hey, we could suck moreSocialTwist Tell-a-Friend

3 others 'fessed up:

Teapot April 21, 2010 at 1:15 PM  

That's why I appreciate a man who wears Sex Panther cologne.

Teapot April 21, 2010 at 1:16 PM  

(Appreciate is a euphemism.)

Pablo Edwards April 26, 2010 at 5:43 PM  

What an optimistic look. I appreciate hearing such happy outlook. Thanks.

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