Showing posts with label PR. Show all posts
Showing posts with label PR. Show all posts

21 August, 2009

Intern Sweatshop: 3 PR Stunts that worked and 3 that didn't

Today we bid adieu to our summer creative intern. Should we be annihilated by a nuclear blast tomorrow, let his last post serve as proof that sentient beings, at one time, roamed the earth. And that we went gaa-gaa for PR stunts. Happy trails, Brandon. Ye will be missed.


In the PR world, promotional stunts are the backbone to any good marketing campaign. PR execs spend months planning and designing the perfect event that will bring their clients success. More often than not, the event itself happens in a matter of minutes, maybe even seconds, but it forever lives on through the magic of the Internet. Let’s take a look at some memorable promotional stunts, both good and bad.

First, some FAIL:

1. CEO Todd Davis was so sure that his company, LifeLock, would be able to prevent identity theft, he published his social security number in ads all over the country. As was expected, no fewer than 25 attempted thefts on his identity occurred in the weeks that followed. A few of them even worked, and Davis lost money to a thief that was able to successfully secure a loan. Though Davis still swears by the LifeLock’s security, it’s safe to say the company never used the “I Dare You” tactic again.


2. In 2006, McDonald’s in Japan created a promotion where customers were eligible to win their own McDonalds MP3 player. The fast food chain gave away about 10,000 of them before realizing that among the pre-programed songs that came on the MP3 player was a Trojan virus that stole user names and passwords when plugged into a computer. A recall was instituted and the campaign ended, but not before enraging thousands of Japanese.


3. In April of this year, the White House messed up big time when a photo op went horribly bad. In an effort to get a shot of Air Force One buzzing the Statue of Liberty, staff ordered the Boeing 747 (followed by a fighter jet) to fly very low over the New York City Harbor. Somehow, no one in either New York City or New Jersey was notified that a massive aircraft would be flying a few hundred feet above their heads. Naturally, people panicked and assumed that it was another terrorist attack. Only after hundreds of petrified citizens called 911 and thousands evacuated buildings and fled out into the streets did anyone think to let the public know everything was under control. After extreme backlash from everyone - including Mayor Bloomberg - the director of the White House Military Office resigned, leaving behind hundreds of thousands of shaken but unharmed citizens.

On the flip side, there have been plenty of fantastic promotional stunts that become big hits. For the WIN:

1. Take a look at this organized “flashmob” stunt for T-Mobile performed in Liverpool. Created by Saatchi & Saatchi, the elaborate ad was meant to become a viral video to be shared online. I can’t even imagine the number of rehearsals it took for them to finally get it right.






2. In 2007, The Simpsons finally answered fans’ prayers and released a feature film. To promote the TV classic’s first foray onto the big screen, FOX partnered with 7-11 and turned a dozen of its stores into “Kwik-E-Marts,” complete with products from the show, such as “Buzz Cola” and “Krusty-O’s,” and cut-outs of all of the main characters. The results were sensational. 7-11 reported a 30% increase in sales and most of the themed products sold out within days.




3. As everyone knows, Independence Day was one of the biggest summer openers of all time, smashing all sorts of records and, at the time, becoming the number two highest grossing film in history. But one of the keys to the film’s monstrous success was the incredible amount of promotion that went into it beforehand. Besides airing the dramatic trailer for the movie during the SuperBowl, the film was promoted with an event that caused a ton of valuable, pre-release hype. Working with the state of Nevada, the film renamed the stretch of highway that leads to the controversial Area 51. Dubbed “The Extra-Terrestrial Highway,” some of the film’s stars, and even the state governor himself turned up for the rechristening. The governor even unveiled a speed limit sign of “Warp 7.”


In order to make a successful PR stunt, it’s best to go big and do something that’s never been done before, something that everyone will want to tell their friends about. Just make sure it’s not something that makes people call 911.



Brandon Musso, Creative Intern

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27 April, 2009

I'm sorry.

by M.M. McDermott

Not me, personally. I mean, sure, we haven't posted in a week, but it's been busy as hell around here. And that's a good thing.

Regardless, I'm excited to finally get around to sharing a great PR article. A dude named Peter Bregman nails the psychology of the apology and its ramifications for business. In short: Customers are more willing to forgive if you're willing to ask for it.

There are few verities in this world. One of the surest is that people make mistakes. And companies are full of people. So if my social calculus serves me, companies are full of mistakes. Usually they're pretty small. Usually.

Like an instance of crappy customer service. A missed appointment. Or a botched pizza order:



Amateur, but honest. Unpolished, but undeniably sincere. Now that's the way one business not only fixes a screw-up, but turns it into an opportunity to humanize the company.

Really, that's what it's all about. Accepting that we make mistakes and owning up to them. And I've got four simple suggestions to help. As someone who messes up all the time, I've tried them all, and they work. Unless you've killed someone or pissed away little old ladies' life savings in a Ponzi scheme:

1. You gotta mean it. It's mind boggling how something so commonsensical and morally obvious is botched on a regular basis by major companies. If you mail in your mea culpa, you run the risk of doing more damage than you would doing nothing at all. People are perceptive animals. We can smell the difference between hubris and humbleness.

2. Ditch the rhetoric. Forget the spin and the sizzle. Just come out with it: I was wrong. Say it in plain English (unless you speak a different language). If you need to, use a sock and some bungee cord to gag the lawyers. And for the love of all that's holy, don't turn an apology into a parade of excuses. People generally care more about why you're sorry than why you did it.

3. Make it right. Apologies are nice, but reconciliation is better. Giving away free stuff, cutting a check, or even demonstrating an intense (and expensive) commitment to not making the same mistake again can make a difference. People want to see you suffer a bit because they've suffered. Give them blood.

4. Don't over apologize. It'll start to annoy people. My wife will attest to that. Be sorry, and be done with it. Customers will generally let you know if they expect more.

Now go mess something up and practice.

Also in the Apologies Gone Wild department: A-Roid copyrights "young and stupid."

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16 February, 2009

That's Advertisement!: Cali Style

What do you do when a pretty awful pretty and pretty unignorable statistic comes out about your University? Check out this link to KTXL TV Sacramento, to see how the fine people at UC Davis answered the question: What should you do when there are more reported cases of sexual assaults on your campus than all other University of California schools combined? If you guessed, not act like it's a good thing, you'd be wrong.


Also, note the story has a reference to the Department of Student Judicial Affairs, but no one's actually quoted. Probably a smart move to not have your name involved in that story.


--Captain Awesome, Copywriter

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10 February, 2009

A-Roid: Some PR advice from a baseball fan

So Alex Rodriguez has officially joined the nefarious list of juicers in baseball. Rewind to his 60 Minutes interview less than two years ago and listen as he climbs astride his sanctimonious high horse, stares down Katie Couric, denies ever using steroids, and scoffs at the idea that he'd ever need them in the first place.



Fast forward to reality, where an "older, wiser" A-Rod offers a half-assed mea culpa. Of course, everyone knows he's not really sorry he did it. He's sorry he got caught.



And here's the biggest problem: He trots out the trite, form letter apology that all fallen heroes probably carry in their wallets, complete with the standard caveats (I was young, I was naive, I was under a lot of pressure). It transcends pathetic. It's a blazing, stinking pile of arrogance.

When you demand and are awarded the richest contract in baseball history, you don't get to complain about pressure. Your pity card is revoked. It's part and parcel of the job. You can't expect to win the sympathies of the American public when you're making more in one at-bat than most people make in a year.

I'm going to offer A-Rod some free advice:

Be humble, Rodriguez. Not PR-humble. Human humble. In fact, take it a step further. Release a statement saying that you don't deserve a place in the Hall of Fame. And mean it. Tell fans you don't expect or deserve their respect, but that you'll spend the rest of your life working to earn it.

Be authentic and genuine - not in word, but in deed.

And if that doesn't win a few fans over, try rending your clothes, rubbing dirt in your hair, and whipping yourself in the town center of Cooperstown.

Now that's a public relations stunt people can feel good about. Particularly us Orioles fans.

Previous posts that tested positive for content enhancement: Oh that Barry; Sticking it to Bonds for Fun and Profit; Sticking it to Bonds: Epilogue.

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