C'mon, Brands!

We've all seen it happen.

An errant, rogue tweet appears and it is SUPER-EFFECTIVE, causing stunned silence and shaking heads. Within minutes, negative comments and tweets flood in condemning the brand and the offending update.

Quicker than you can hit the "Prnt Scrn" button, the offending Brand's social media teams scramble to investigate and eliminate, hoping that they can spare themselves and the company they represent from any damages caused by the thoughtlessness of a single ill-conceived tweet.


I understand the issues at play here; when I first got my smart-phone I was constantly updating my Facebook or Twitter just because I had thought of something interesting or funny. And, with advances in science and technology, instead of having to wait until I got back to my laptop or computer, I can just instantly record this apparently brilliant thought through my phone.

Maybe that’s exactly the problem- the ability to update social media sites as soon as the thought passes our brains. We no longer have a chance to realize that our clever post may not be as funny as we originally thought.

This seems to be happening a lot lately: companies or brands pulling a social media ‘faux pas’ and then scrambling to apologize and move past it.

In a world where communications can happen instantly and literally everything you've done online has the potential to live eternally, why are brands/companies not giving their updates a second thought before hitting the post button?

Pardon me if I borrow a bit from SportsCenter's “C'mon, Man!” but it makes me want to shout: "C'mon, Brands!"

Entenmann’s, more known for delicious donuts and cakes than for its social media presence, is the latest to put its virtual foot in its mouth with their #notguilty tweet.

Without question the Casey Anthony case is a sad, sad event. When news hit earlier this month of the not guilty verdict, everyone was weighing in on Twitter about the verdict using the #notguilty hashtag.

Entenmann’s social team, obviously looking for any opportunity to get their brand more visibility, concocted the following misguided tweet.

After taking a second to allow their brains to catch up with their fingers, they removed the tweet and not only apologized in a follow-up tweet but also in a second tweet with a note saying how sincerely sorry they were for offending people.

C’mon, Brands!

How many times is this going to happen?

How long until companies learn to predict what people will find funny and what they’ll find offensive?

Judging by the high frequency with which this has been happening lately, I speculate that it will be a long time before brands get wise and realize they can’t piggy back on hashtags to build their audiences and need to watch what they tweet.

Brands need to build their audiences the old fashioned way: by being responsive and forthcoming with content; not shoot for an “ironic-cool” vibe by making light of a serious issue.

With the amount of news-coverage that happens after all of these mistake tweets, you’d think that companies would learn from their compatriots and tighten the belts on their social media teams.

For some freakin’ reason, they don’t.

C’mon, Brands!

Simply put – go back to a simpler time and think before you tweet or update your company’s social media presences. Doesn't anyone remember what happened to Imus?
Despite how quickly you believe you can post and delete an update, someone can just as fast take a screenshot and upload it anywhere they want.

It’s great that you’re on those channels to begin with, just remember to play by the rules like everyone else. Or, do what you want, and enjoy the backlash.

Either way, we'll all be waiting and watching for the next Kenneth Cole...

Sean Sutherland, Associate Account Executive/Keyshawn Johnson Imitator

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Rally, Fans - Rally!

In case you've been living under a rock for the past month, you may have heard about a massive hack perpetrated on Sony and their Qriocity service by a splinter group of hacker collective Anonymous.

The mid-April leak of sensitive user data affected some 77 million PSN users and shut the system down for nearly a month restricting PSP and PS3 users to single player gaming experiences, if not locking them out from whole games entirely. Fans and gamers around the world were outraged, concerned, and, as it got down to the end of the fiasco, defensive.

All of this happened with Sony's flagship spokesperson, Kevin Butler, undergoing radio silence on twitter.


See, despite initially fumbling the ball when it comes to being up front with the extent of the damage, Sony have come forward several times over the past month giving incremental updates to customers and their fans. Sony has been honest and thoughtful when it comes to their fans in the face of this multi-billion dollar security breach.

And now they are seeing dividends.

A recent study conducted via GameSpot's Trax, the video-game industry's most advanced, real-time market-intelligence tool, wherein they surveyed 2,285 gamers who own Playstation 3s about their feelings about the PSN outage.

Despite being unable to fully use their machine, over 80 percent surveyed said they were very or somewhat likely to return to their PS3s online again following the data breach and downtime and, better yet, fewer than 10% had jumped ship to competitor Microsoft's Xbox Live service.

This, in my opinion, outlines why it's great to have fans but better to convert those same fans into brand stewards.

Sony's fan base has rallied behind their injured company, defending them on forums and sharing any incremental news they can find about the beleaguered behemoth in hopes of inspiring other fans to keep their wits about them.


This should be the goal for all brands; creating a fan base so behind you that no matter the news, they will come to your aid. Fan's that fight for your brand, engage with your brand, and talk about your brand online and off.

Despite the drop in stock price, Sony has maintained their foothold in the video gaming market and cemented their place for years to come due to the time spent informing and nurturing of their fan base.

Other companies should take note.

Of course, the offer for free games and identity protection certainly helps...

Sean Sutherland, Associate Account Executive/Qriosity? Really?

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Kegasus vs. Get Your Preak On

With the running of the 136th Preakness Stakes coming this weekend, I thought it might be fun to get people’s takes on Preakness advertising since it’s “Rebrand.” And when I say rebrand, I mean the advertising that’s supported the second leg of Horse Racing’s Triple Crown since it was transformed from a Bacchanal to just a big festival. What do I mean when I say Bacchanal?

That MASN (Mid-Atlantic Sports Network) banner that was on the screen from about 0:51-1:04, as that guy tried to remember which appendages should face down, yeah, we designed that. And it got viewed almost 360,000 times. Oh, and don’t think this is only a Baltimore thing. They do it at the Kentucky Derby too, with the same varying degrees of success.

So up first is the first TV spot in 2011 Preakness “Be Legendary” campaign, featuring Kegasus, Lord of the Infield Fest. Apologies for not knowing the agencies who created these campaigns. I was doing this post on the fly. But if you know who created the campaigns or would like to claim credit for them, please do so in the comments sections.

Number two is the “Get Your Preak On” campaign for the 2010 Preakness, featuring…mouths? This was after the Preakness had canceled the BYOB policy prior to the 2009 Preakness, and instead hosted a festival-style concert and a bikini contest, and offered a $20 all-you-can-drink mug for 2010. This one was posted by the Maryland Jockey Club.

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And finally, here’s a commercial for last year’s Belmont Stakes. I would say it has a decidedly different tone, and it was posted by the New York Racing Association. 

Okay, you may notice the Preakness and Belmont commercials go in slightly different directions. So something we should note is that the Maryland Horse Racing industry has been struggling for a few years now, and the Preakness goes a long way to supporting Maryland Horse Racing for the entire year. That’s one reason why ticket sales are enormously important for the Preakness. And after eliminating the BYOB policy for 2009, attendance significantly dropped, despite it being a gorgeous day. So these spots both highlight the efforts (concerts, contests, beer, etc.) made to get fans back on the infield. On the other hand, it looks like the Belmont Stakes organizers are not as aggressively pursuing audience attendance.

Around Baltimore people have had pretty strong feelings towards the past two Preakness campaigns, both positive and negative. So weigh in down in the comments section (you may have to click on the title of the post in our archive section to the right in order to comment).

What worked? What didn’t? Which was your favorite and why?

And finally, kudos to Fair Hill, Maryland's own Animal Kingdom, who's one third of the way to winning the Triple Crown. Let's hope he fairs just as well on his home turf...uh, dirt, that is. Besides, papa has some debts he needs to pay off. And for your information, yes, you can gamble on American Idol. But choosing your contestant on the grounds of "funniest hat" is not something I'd recommend.

--George C. Convery, Copywriter

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Animal Shelter Advertising: A New Contender

If you've ever seen an advertisement for animal shelters or other related causes, if you were just listening to the spot's music, you'd expect it to be an ad for some anti-depressant.

These spots jerk at your heartstrings; literally challenging you not to give a care.



Don’t get me wrong, they all promote very noble, important causes but the way they go about advocating for these animals, just makes me wanna cry.



I was very excited to see this new ad come out the other day from the Animal Humane Society.



According to their YouTube page, they’re a “leading animal welfare organization in the Upper Midwest engaging and serving local and regional communities of people and animals. Through its comprehensive programs and services at its locations in Buffalo, Coon Rapids, Golden Valley, St. Paul and Woodbury, Minnesota, the Animal Humane Society provides resources that compassionately serve all the stages of an animal's life.”

They’ve brought a breath of fresh air with their “I Want…” commercial.

The ad was light hearted, had talking cats, an uplifting track – a recipe for success if you ask me – all the while staying on message and promoting the cause for the adoption of shelter animals.

This works for me, it doesn’t immediately hit you that these animals are suffering in these shelters and are looking for a way out, a welcome departure from other ads. If I didn’t already have two of my own, I would most certainly consider getting my next pet from a shelter because of this ad.

Does this ad have the same effect on you? Or are you more affected by this?




Sean Sutherland, Associate Account Executive, Animal Advocate

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Tacos are 88% Beef, 12% Rude

As someone who has (thankfully) never been on the receiving side of a lawsuit about the percentage of beef in my tacos, I guess I really can't judge how severe my feelings would be hurt.

One thing I know for sure is, I certainly wouldn't respond the way Taco Bell did.

For those of you not paying attention to lawsuits in the QSR world, back in January a Montgomery, Alabama-based law firm, Beasley Allen, filed a lawsuit alleging that Taco Bell is partaking in false advertising by calling the meat they use in their tacos as "beef." The lawfirm goes on to allege that Taco Bell's beef only really contains 36% beef.

Worried, and rightly so, of the negative publicity Taco Bell would receive from this lawsuit, Greg Creed, President of Taco Bell, issued a statement, took to YouTube, AND launched a multi-million dollar Campaign dispelling the myth of their beef content brought up by the lawsuit.



From a PR standing, they handled this correctly. They got in front of the matter, made the conversation about the truth, and handled negative publicity with special offers and free tacos.

They even released the recipe!
• 88% USDA-inspected quality beef
• 3-5% water for moisture
• 3-5% spices (including salt, chili pepper, onion powder, tomato powder, sugar, garlic powder, cocoa powder and a proprietary blend of Mexican spices and natural flavors).
• 3-5% oats, starch, sugar, yeast, citric acid, and other ingredients that contribute to the quality of our product.

Obviously overmatched and bested, the lawfirm correctly backed off and dropped the charges.

Now, the story could have ended right there. Both sides could have nodded agreeingly, and went home to be with their families.

Not Taco Bell. No sir.

With the dropping of the lawsuit and Taco Bell's name cleared, Taco Bell feels so slighted that they have now gone on the offensive.

Today, they ran the below full page ads in the Wall Street Journal, LA Times, and the New York Times as well had their President get back on YouTube with the video: "Beef Lawsuit Dropped, Lawyers got it wrong!"



I can understand them responding to the inital lawsuit but continuing the campaign and rubbing the fact they "won" in the face of the lawfirm just feels like overkill to me.

The damage is done, Taco Bell, take you and your parent company, Yum! Brands' increased quarterly profits and just be done with the issue. At least they didn't make the lawfirm do this:




Sean Sutherland, Associate Account Executive/Fan of the Cheesy Gordita Crunch (regardless of the reel beef percentage)

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Intern Sweatshop: How Do You Using Social Media?

I remember when I thought that Facebook was pointless. I had the idea it was only used for people who were in college, and I wasn’t in school so I didn’t see a reason to sign up. People convinced me to check it out, and told me that more than just students were using it. Now my mother posts more on Facebook than I do.

The point is that everyone is using social media today, and it is used for more than just telling people what is on your mind. Social media can be used for many different reasons including locating people, gathering information, advertising, as a resume of sorts, but most importantly as a tool to connect with other people.

Think of what happened in Egypt as a prime example. A Google executive Wael Ghonim started a Facebook page that called for protests on January 25th, which is now known as the “Day of Wrath.” He called for the protests in response to the violent beating death of an Egyptian businessman, who was beaten to death after he planned on exposing corruption in the government. The page was named after the man who died, and was called “We are all Khaled Said.” Ghonim was arrested on January 28th and was released twelve days later. The rest is history.

I remember following a New York Times list on Twitter that posted people live in Tahrir Square as the news Mubarak had stepped down. One woman posted that she couldn’t stop laughing and crying at the same time, and I could follow Egyptian’s reactions as they were happening in real-time. It was so moving that I almost cried myself.

Ghonim used social media to broadcast his message, and gather people to form a revolution. This has spawned many other similar events in the Middle East such as Libya, Bahrain, and Yemen; and others are just now beginning to quell into a true social movement for change.

Social media allows for someone to get a message out quickly, and to a large number of people. Word spreads quickly on Facebook and Twitter, and news is almost instantaneous. With the recent earthquake and tsunami in Japan the news of the event came from social media first, with the actual news second going so far as to cite what they were seeing on Twitter as sources.

What do you think it would have been like on 9/11 if Facebook and Twitter were around then, and were used in the capacity that they are today? It could have been much easier for people to find out if their loved ones were okay via social media avenues. Imagine if social media was around during the times of the Titanic?

It is clear that social media is changing the way that information is disseminated. The news that Michael Jackson died shut down Twitter for a short period of time. This is an example of how often today people get their news from social media and from their friends. Who better to trust than your friends on social media?
Advertising has been changed tremendously and most companies now have social media sites. Even so, some companies have yet to utilize this avenue effectively for marketing purposes, they are left trying to answe the question: How does a Facebook page actually translate to sales?


The bottom line is that social media has an enormous impact on how societies today communicate with each other. If Facebook were a country, it would be the third largest in the world, and it is continuing to grow. It has become an avenue for unprecedented open communication. I think we have just now tipped the iceberg for how it will be used in the future. The question is… how do you use social media?

Robert Devereux , Account Executive Intern/Inquisitive Soul

Last Heard on the Intern Sweatshop: Apparently Our Custmers Like Our Crappy Commercials

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Apparently Our Customers Like Our "Crappy" Commercials--Yours, 5-Hour Energy

There’s no shortage of tired people in America. According to Science Daily, the average person drinks about three cups of coffee on weekdays, with little difference between teenagers and seniors. Along with coffee, something else many Americans can't get enough of is convenience. So in 2004, Living Essentials seized this opportunity to deliver both caffeine and convenience and create an entirely new market segment, with 5-hour ENERGY.



The product itself is two ounces and comes in five flavors, with no sugar, four calories, B-Vitamins, and an energy blend that does include caffeine (ConsumerLabs.com found the amount to be 207 mg or about 2 cups of generic coffee). There are Extra Strength and Decaf versions too. This is actually Living Essentials second product as they released Chaser Plus, a homeopathic hangover remedy, in 2000.

Now many people, including myself, find the commercials are hokey and annoying, which 5-hour ENERGY even calls attention to on their website. However, straight- forward messaging that consumers can understand is the stated goal of the commercials, and must resonate with those seeking a convenient and purportedly "healthy" pick-me-up. According to the commercials, over seven million units are sold every week. And 5-hour ENERGY shined in 2009, as they controlled about 70% of the energy shot market, had more than $300 million in sales, and were listed as one of “America’s Hottest Brands” by Ad Age. I did make a trial purchase out of curiosity with unsatisfying results. Unfortunately, I don’t remember if I saw the commercial prior to the purchase or if I bought it solely because of the name.

Most of the commercials feature working adults in various settings, often featuring women, as the company believes they are under-served in the energy market. The approach is vastly different than other energy drink campaigns, which often feature action shots or hip lifestyles for their younger demographic.



While this type of advertising has been uber-successful for energy drinks such as Red Bull and Monster, you can’t take away anything from Living Essentials’ success. The company understands their consumers and, even with low-production value commercials, they get the message across clearly and (if sales numbers are any indication) effectively. Their theory is that consumers shouldn’t watch a commercial and be totally lost as to what the underlying message of it is. The clearer, and in this case cheesier, the message, the better chance you have at reaching your audience.

If you have doubts about this type of advertising, just look at local personal injury attorney commercials. Their commercials may look cheap, but I've been watching some of these guys on TV for a decade or more. Need further proof? Then how about one of the most successful multinational corporations of the last 150 years: Proctor & Gamble. Secret Deodorant has been around since 1956. Carl Sperber, creative director of Living Essentials, formatted the commercials around P&G's old-fashioned advertising. Even as technology changes the advertising landscape at blazing speeds, apparently what worked 60 years ago can still be effective today.

Advertisers may look at 5-hour ENERGY commercials and be unimpressed by their lack of computer graphics or expensive talent, but the average consumer obviously isn't. Personally, I still want to see something that "looks good" on screen, but there's a valuable lesson to be learned here. Sometimes, simple, cheap and direct wins the race. It also probably helps to win races when you're loaded up on enough caffeine to explode a rhinoceros heart. So, there's that too.

--Stephen Telljohann, Relatively Chilled-Out Intern...Seriously

Last Heard from in the Intern Sweatshop: The Rise and Fail of Advertising

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